Frequently Asked Questions

No, any valid Visa, MasterCard Solo and Electron credit card from any bank will work. In fact the card does not even need to come from the Bangladesh. Any valid MasterCard, Visa Solo and Electron card from any country can be processed using EasyPayWay.

The transaction will appear on the customer's credit card statement in their local currency. If your Merchant Account and currency you set in the transaction is in a different currency to your customers, the customers card issuing bank / financial institution will convert it to their local currency.

You simply need to log in to your EasyPayWay Merchant Panel and find the transaction you wish to refund and click on the refund button. The cost of this transaction is the same as a normal credit transaction.

You will need to obtain the new expiry date from the customer and then change the expiry date when you process the refund.

No, for security reasons you cannot refund a transaction for more than the original amount.

No, for security reasons you cannot refund a transaction for less than the original amount.

This is the correct error to receive as that card number is not associated with any bank, but does conform to the LUNH check that verifies it as a valid card number.

This means that either your shopping cart is NOT passing the transaction to the EasyPayWay live gateway or you are passing an incorrect EasyPayWay CustomerID. Please contact your web developer. Make sure you are pointing to the live EasyPayWay gateway.

Yes, you will have one administrator account that can create an unlimited number of users and have full access to their permission settings.

Yes, you can use multiple currency in your site. When your customer proceed for the payment, Currency will be converted to BDT with live Yahoo Currency Convertion Tools.